Help Center

How do I upload a recording?

Go to the Upload page from the navigation bar. Choose your MP4 file, enter the recording date and title, then click Upload. Processing starts automatically. You can upload sermons, speeches, presentations, lectures, or any communication session.

What file formats are supported?

VoxElevation accepts MP4 video files only, up to 4 GB. If your recording is in a different format (MOV, AVI, MKV), convert it to MP4 before uploading.

How long does processing take?

Most recordings finish processing within 10–20 minutes depending on length and server load. You can leave the page — your results will be on the dashboard when you return.

What do the scores mean?

Scores run from 1.0 to 5.0, measuring your delivery across dimensions like energy, pacing, vocal dynamics, and physical presence. A 5.0 is excellent; 3.0–3.5 is solid delivery with room to grow. Your overall score is a weighted average across all measured dimensions.

What are confidence levels?

Each score has a confidence level — High, Medium, Low, Human, or Unmeasured — that shows how reliably the score was derived. High confidence means the score came from clear measured data. Low confidence means it's a rough proxy estimate. Confidence levels affect how much weight a score has in your overall average.

Are scores generated by AI?

Yes. Scores are generated by analyzing your video using transcription, motion tracking, and audio processing. The system extracts measurable signals like speaking rate variability, volume dynamics, and movement patterns, then scores each delivery dimension.

What does "Inferred" mean?

An inferred score is estimated from indirect signals rather than measured directly. For example, audience engagement can't be measured from your video alone — it's estimated from delivery patterns that typically correlate with engagement. Inferred scores are clearly labeled so you know they're estimates.

Why are some categories unmeasured?

Some scoring dimensions require data that isn't always available — for example, if audio quality is poor, certain speech metrics can't be reliably extracted. Unmeasured categories are shown explicitly so you know they weren't forgotten, just not scorable from the available data. They're excluded from your overall score.

How do I share a report with a mentor?

Open any completed report and click Share. You'll get a private link your mentor can open without creating an account. You can revoke the link at any time. Mentors can optionally leave comments on shared reports.

How do I generate an avatar coaching summary?

On any completed report, open the Coaching Summary section. The AI writes a coaching script based on your scores. Once it's ready, click "Generate Avatar Video" to create a short video of an AI avatar delivering that coaching. See the Avatar Coaching help page for details.

How do I delete my data?

To delete a specific recording, open its report and use the delete option. To request deletion of your entire account and all associated data, contact support.

Who can see my recordings?

Only you, by default. Recordings are private unless you explicitly share them with a link. Shared links can be revoked at any time and immediately stop working.

What should I do if processing fails?

Check the error message on the status page. Make sure your file is a valid MP4 under 4 GB. If re-uploading doesn't work, contact support with your recording date and the error message you see.